ABOUT DENNIS WAKABAYASHI

My mission is to help brands grow by delivering best in class customer experiences. 

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I am the VP of CX Implementation for RR Donnelley, a global business communications firm specializing in the production, execution and delivery of customer engagement tactics along the entire path to purchase.

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In May 2020, I was named as one of the top 50 (CX) experts of the decade and rank on social media among the top 150 CX influencers globally. 

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I regularly work with Fortune 500 brands, defining CX strategies and leading tactical implementation with the teams at RR Donnelley.

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Additionally, as an industry influencer, I share the latest CX innovations and strategic practices on social media channels with an audience of more than 50,000 followers.

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