INDUSTRY EVENTS AND APPEARANCES

2022

2021

2022

Customer Experience Strategies Summit
Link: https://www.customerexperiencecanada.com/speakers/dennis-wakabayashi/

Vice President Customer Experience Solutions at RR Donnelly, Dennis Wakabayashi | Winning Digital Customers Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade.
Link: https://wdcpodcast.captivate.fm/episode/customer-experience-dennis-wakabayashi

Why Customer Experience Matters With Dennis Wakabayashi
Link: https://www.burhaanpattel.com/podcast/34-why-customer-experience-matters-with-dennis-wakabayashi

Amazing Business Radio: Dennis Wakabayashi
Shep Hyken interviews Dennis Wakabayashi, the VP of CX Solutions Delivery for RR Donnelley.
Link: https://hyken.com/amazing-business-radio-show/amazing-business-radio-dennis-wakabayashi/

Digital 40 Over 40 honorees reminisce about the future of marketing
A few of the industry’s most successful digital pioneers wax nostalgic about “killer apps” and missed opportunities.
Link: https://www.campaignlive.com/article/digital-40-40-honorees-reminisce-future-marketing/1434548

Global Innovation Event Digital Branding Summit
Link: https://summit.digitalbrandinginstitute.com/speakers/dennis-wakabayashi/#

Master Planning for CMOs: Leveraging CX Mapping to Harness Everything, and Everyone
Digital Strategist Dennis Wakabayashi shares his views and tips on how CMOs can make the most of Customer Experience Mapping
Link: https://www.brandwatch.com/blog/master-planning-for-cmos-leveraging-cx-mapping-to-harness-everything-and-everyone/

Is the world of social media about to change?
Dennis Wakabayashi, CXO of Team Wakabayashi, sits down with TDS to discuss how the world of social media is about to change.
Link: https://datastandard.io/podcast/is-the-world-of-social-media-about-to-change-with-dennis-wakabayashi/

A Customer Experience Mastermind with Dennis Wakabayashi
Interview with Dennis Wakabayashi, Vice President of Customer Experience Solutions at RR Donnelley and a top customer service and experience influencer.
Link: https://www.youtube.com/watch?v=3x8c8Z_dy7I

Dennis Wakabayashi on Current State of Customer Experience
Link: https://www.mattsenkumar.com/resources/cx-thought-leadership/dennis-wakabayashi/

 Experience Points: What Happened | Dennis Wakabayashi
Link: https://www.youtube.com/watch?v=8geb7-4Kxxg

 The Experience Points Blog: Dennis Wakabayashi. Avtex Chief Experience Officer, Kurt Schroeder sat down with VP of Marketing, John Seeds to discuss our episode of Experience Points with Dennis Wakabayashi.
Link: https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi

Why Customer Experience Matters With Dennis Wakabayashi
Link: https://www.burhaanpattel.com/videos/34-why-customer-experience-matters-with-dennis-wakabayashi

An Interview with Top 50 CX Expert of the Decade, Dennis Wakabayashi. Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade.
Link: https://www.youtube.com/watch?v=hdJZU2slY1Q

CX Wednesday ft Dennis Wakabayashi. CX…Oh! is celebrating this special occasion with Dennis Wakabayashi, the global voice of CX.
Link: https://www.youtube.com/watch?v=zfYnCcgKgWo

Cemantica TV : CX out Loud! with Dennis Wakabayashi – US. All fresh and energized, Dennis gives his take on CX.
Link: https://www.youtube.com/watch?v=Jqb0FXsgK_4

Dennis Wakabayashi, expert em Customer Experience
Link: https://www.youtube.com/watch?v=cm5Od9w9m6A

Dennis Wakabayashi – The Secret to C-Suite Centricity – S3 E6
Link: https://blog.worthix.com/s3-e6-dennis-wakabayashi-the-secret-to-c-suite-centricity/

The Human Truths of CX: Empathy, Collaboration and Growth
Link: https://summit.digitalbrandinginstitute.com/speakers/dennis-wakabayashi/#

Master Planning for CMOs: Leveraging CX Mapping to Harness Everything, and Everyone. Digital Strategist Dennis Wakabayashi shares his views and tips on how CMOs can make the most of Customer Experience Mapping
Link: https://www.brandwatch.com/blog/master-planning-for-cmos-leveraging-cx-mapping-to-harness-everything-and-everyone/

CXBuzz Interview With Dennis Wakabayashi, VP of CX for RR Donnelley
Link: https://cxbuzz.com/interviews/dennis-wakabayashi-vp-of-cx-for-rr-donnelley/

2020