THE CUSTOMER EXPERIENCE FACTORY

Where the makers, doers and practictioners of CX colllaborate

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ALEX MEAD

Founder

Alex has a proven track record of consistent contact centre, customer service operations & CX improvements, often succeeding in high-pressure Leadership positions.

He founded The CX Factory Community as a way to recognize Customer Experience Practitioners as well as create a centrally organized place for CX Practitioners to support each other.

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DENNIS WAKABAYASHI

Co-Founder

Dennis is known for delivering enterprise-level Customer Experience solutions for brands around the world with a focus on the integration of traditional and digital marketing practices to create Customer Lifetime Value (CLTV).

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He joined Alex in the founding of The Customer Experience Factory to unite the CX practitioners from around the world to help each other.