THE CUSTOMER EXPERIENCE FACTORY

Where the makers, doers and practictioners of CX colllaborate

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ALEX MEAD

Founder

Alex has a proven track record of consistent contact centre, customer service operations & CX improvements, often succeeding in high-pressure Leadership positions.

He founded The CX Factory Community as a way to recognize Customer Experience Practitioners as well as create a centrally organized place for CX Practitioners to support each other.

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DENNIS WAKABAYASHI

Co-Founder

Dennis is known for delivering enterprise-level Customer Experience solutions for brands around the world with a focus on the integration of traditional and digital marketing practices to create Customer Lifetime Value (CLTV).

He joined Alex in the founding of The Customer Experience Factory to unite the CX practitioners from around the world to help each other.