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INDUSTRY EVENTS AND APPEARANCES

2022/08 /  CAPE TOWN /
Chairman of the largest CX event in Africa
https://cemafricasummit.com/

2022

2022

2022/10 / NEW YORK /
 
Keynote Speaker at Reuters Customer Service and Experience Summit.
https://events.reutersevents.com/customer-service/customer-service-new-york

2022

June 1st  & 2nd: Glassbox Digital World
https://digitalworld.glassbox.com/

May 25th & 26th: Reuters Customer Service & Experience 2022
https://events.reutersevents.com/customer-service/customer-service-san-diego

 

2022

2022

April 2022: Call & Contact Center Expo
Link: https://www.callandcontactcenterexpo.us/

March 2022: BOOST Podcast
https://centrical.com/boostpodcast/

2022

2022

MC/HOST DIGITAL CUSTOMER EXPERIENCE SUMMIT
https://www.digitalcustomerexp.com/speakers/dennis-wakabayashi/

2021

2022

Vice President Customer Experience Solutions at RR Donnelly, Dennis Wakabayashi | Winning Digital Customers Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade.
Link: https://wdcpodcast.captivate.fm/episode/customer-experience-dennis-wakabayashi

Why Customer Experience Matters With Dennis Wakabayashi  - 31 March
Link: https://www.burhaanpattel.com/podcast/34-why-customer-experience-matters-with-dennis-wakabayashi

Amazing Business Radio: Dennis Wakabayashi
Shep Hyken interviews Dennis Wakabayashi, the VP of CX Solutions Delivery for RR Donnelley.

Link: https://hyken.com/amazing-business-radio-show/amazing-business-radio-dennis-wakabayashi/

Digital 40 Over 40 honorees reminisce about the future of marketing
A few of the industry’s most successful digital pioneers wax nostalgic about “killer apps” and missed opportunities.

Link: https://www.campaignlive.com/article/digital-40-40-honorees-reminisce-future-marketing/1434548

Global Innovation Event Digital Branding Summit
Link: https://summit.digitalbrandinginstitute.com/speakers/dennis-wakabayashi/#

Master Planning for CMOs: Leveraging CX Mapping to Harness Everything, and Everyone
Digital Strategist Dennis Wakabayashi shares his views and tips on how CMOs can make the most of Customer Experience Mapping

Link: https://www.brandwatch.com/blog/master-planning-for-cmos-leveraging-cx-mapping-to-harness-everything-and-everyone/

Is the world of social media about to change?
Dennis Wakabayashi, CXO of Team Wakabayashi, sits down with TDS to discuss how the world of social media is about to change.

Link: https://datastandard.io/podcast/is-the-world-of-social-media-about-to-change-with-dennis-wakabayashi/

A Customer Experience Mastermind with Dennis Wakabayashi Interview with Dennis Wakabayashi, Vice President of Customer Experience Solutions at RR Donnelley and a top customer service and experience influencer - 18 June
Link: https://www.youtube.com/watch?v=3x8c8Z_dy7I

Dennis Wakabayashi on Current State of Customer Experience

Link: https://www.mattsenkumar.com/resources/cx-thought-leadership/dennis-wakabayashi/

 Experience Points: What Happened | Dennis Wakabayashi  - 10 September
Link: https://www.youtube.com/watch?v=8geb7-4Kxxg

 The Experience Points Blog: Dennis Wakabayashi. Avtex Chief Experience Officer, Kurt Schroeder sat down with VP of Marketing, John Seeds to discuss our episode of Experience Points with Dennis Wakabayashi - 10 September
Link: https://avtex.com/articles/the-experience-points-blog-dennis-wakabayashi

An Interview with Top 50 CX Expert of the Decade, Dennis Wakabayashi. Dennis and Howard sit down to discuss how he solved a chicken problem, how customer journeys are disappearing, and how he came to be one of the top CX experts of the decade - 09 April
Link: https://www.youtube.com/watch?v=hdJZU2slY1Q

CX Wednesday ft Dennis Wakabayashi. CX…Oh! is celebrating this special occasion with Dennis Wakabayashi, the global voice of CX - 07 October
Link: https://www.youtube.com/watch?v=zfYnCcgKgWo

Cemantica TV : CX out Loud! with Dennis Wakabayashi – US. All fresh and energized, Dennis gives his take on CX - 26 October
Link: https://www.youtube.com/watch?v=Jqb0FXsgK_4

Dennis Wakabayashi, expert em Customer Experience - 11 April

Link: https://www.youtube.com/watch?v=cm5Od9w9m6A

Dennis Wakabayashi – The Secret to C-Suite Centricity – S3 E6
Link: 
https://blog.worthix.com/s3-e6-dennis-wakabayashi-the-secret-to-c-suite-centricity/

The Human Truths of CX: Empathy, Collaboration and Growth
Link: https://summit.digitalbrandinginstitute.com/speakers/dennis-wakabayashi/#

Master Planning for CMOs: Leveraging CX Mapping to Harness Everything, and Everyone. Digital Strategist Dennis Wakabayashi shares his views and tips on how CMOs can make the most of Customer Experience Mapping
Link: 
https://www.brandwatch.com/blog/master-planning-for-cmos-leveraging-cx-mapping-to-harness-everything-and-everyone/

CXBuzz Interview With Dennis Wakabayashi, VP of CX for RR Donnelley  - 17 May
Link: https://cxbuzz.com/interviews/dennis-wakabayashi-vp-of-cx-for-rr-donnelley/

2022

January 2022
Consumer Electronics Show (CES Vegas)

January 2022: Dallas Digital Marketers
https://www.youtube.com/watch?v=INXqEaKpca0

2022

Empathy, collaboration & growth with AI – Dennis Wakabayashi on Engati CX Dennis Wakabayashi, VP Customer Experience Solutions Delivery at RR Donnelley, talks about Empathy, Collaboration & Growth with AI on Engati CX.y  - 11 June
Link: https://www.youtube.com/watch?v=Pcm8dKLOle8

Empathy, collaboration & growth with AI | Dennis Wakabayashi | Engati CX. Dennis Wakabayashi, one of the Top 10 CX influencers worldwide, joined us on The Engati CX Show to talk about how empathy and collaboration lead to growth for your organization. - 15 June
Link: https://engati.medium.com/empathy-collaboration-growth-with-ai-dennis-wakabayashi-engati-cx-c86172f5d8f3

Dennis Wakabayashi Quotes. Helping you Succeed Through Online Marketing!
Link: https://www.engagebay.com/influencer/Dennis-Wakabayashi

2020 Asia Fair Trade Summit in Thailand – taken from the old website (no link)

2020