I help marketing executives introduce operationally efficient solutions by providing enterprise level resources, best practices, and the world's savviest experts.
Transformation can be challenging because you have to build a business case, inform stakeholders, test quickly and communicate results. I can help you navigate the complexities of Customer Experience Marketing through workshops, training, moderating or traditional consulting.
There are a lot of different aspects of CX, from Consumer Research, Journey Development, User Experiences, Service design, not to mention addressing all of the different social media and other marketing integrations that are required to advance your CX. Let's talk about your situation. If our team can't help you, I may know who can.
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In this book, you’ll learn three basic principles to guide you to long-term revenue gains using customer experience strategy. You’ll find ways to tap into the power of influence and customer lifetime value and survive in the new competitive landscape of the global economy.