I help you lower marketing operational costs and drive new revenue with your best customers.
LET'S WORK TOGETHER
REDUCE MARKETING COSTS BY 10%-40%
A standard approach to strategy, planning, integration and execution for CX is the foundation of all good customer experiences.
My background in service design and strategic marketing can help you in five key areas of customer experience: Consumer Insights, Packaging, Retail, Direct Marketing and Business Services.
The more you decide to integrate these five pillars of CX, the more cost efficiency and agility you'll possess in the marketplace.
IMPROVE CUSTOMER LIFETTIME VALUE: +1-4% ANNUAL SALES GROWTH.
This is where the power of CX lives. Consolidation of management activity and higher retention rates will reduce operating costs while improving customer lifetime value.
Let me help you integrate your operational teams with sales and marketing teams to reduce project management and administrative costs while accelerating revenue derived from Customer Lifetime Value.
COMMUNICATE WITH 50,000 MARKETING PROFESSIONALS WORLDWIDE
Amplify your message by accessing my personal network of global CX thought leaders, innovative start-ups and an engaged audience.
Where there is a savvy fit, I share access to my list of over 1500 leading corporate executives and an online audience of 50,000+ followers.
More simply put, I connect the best people, innovations and solutions directly to decision-makers and trendsetters.
INDUSTRY EVENT AND APPEARANCES
Please join me at the next event
DESIGN LEADERS GUILD PANEL DISCUSSION
Thursday, Nov 19th - 6:00 - 7:00 pm Mountain Time
SOUTHEN METHODIST UNIVERSITY (SMU) CLASS:
Social Media Strategy: Fire and Cringe
2020 ASIA FAIR TRADE SUMMIT IN THAILAND
25 November 2020 from 6:20 to 6:50 pm (Thailand Time) | 8:00 am – 8:30 am (Santiago Time)
PODCAST: BE CUSTOMER LED WITH BILL STAIKOS
December 11th 2020
CX TALKS : THE NEW FUTURE OF CX
CXO VIRTUAL EXCHANGE
February 18th and 19th 2021
THE CUSTOMER FEST SHOW IN MUMBAI, INDIA
March 3rd - 5th 2021
FROM, THE DIGITAL TRANSFORMATION AGENCY CHANNEL
FUTUREPROOF YOUR ORGANIZATION
My YouTube content is dedicated to helping leaders like you, learn how to implement CX as well as tap into new and noteworthy marketing innnovation.
LEARN MORE ABOUT
THE CX INDUSTRY
I dedicate my social media channels to celebrating the world's leading customer experience thought leaders.