DENNIS WAKABAYASHI

Empathy. Collaboration. Growth.

Top 50 Global CX Leader, trusted by leading brands to deliver growth, efficiency and agility. Expert at customer experience strategy, development, execution and delivery across the entire path to purchase.

Brand Innovators Lecture at Dean Foods
 

LET'S WORK TOGETHER

My aim is to scale customer lifetime value for brands around the world.

I can help you, define, develop and deliver customer experiences at any scale. Together we will improve operational efficiency and grow the revenue coming from your most important asset - your customers.

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CUSTOMER EXPERIENCE

A standard approach to strategy, planning, integration and execution for CX is the foundation of all good customer experiences.

My background in service design and strategic marketing can help you in five key areas of customer experience: Consumer Insights, Packaging, Retail, Direct Marketing and Business Services. 

The more you decide to integrate these five pillars of CX, the more cost efficiency and agility you'll possess in the marketplace.

BUSINESS ENABLEMENT

This is where the power of CX lives. Consolidation of management activity and higher retention rates will reduce operating costs while improving customer lifetime value.

Let me help you integrate your operational teams with sales and marketing teams to reduce project management and administrative costs while accelerating revenue derived from Customer Lifetime Value.

INDUSTRY INFLUENCE

Amplify your message by accessing my personal network of global CX thought leaders, innovative start-ups and an engaged audience.

For those who there is a savvy fit, I share access to my list of over 1000 leading corporate executives and an online audience of 50,000+ followers.


More simply put, I connect the best people, innovations and solutions directly to decision-makers and trendsetters.

 

INDUSTRY EVENT AND APPEARANCES

Please join me at the next event

DESIGN LEADERS GUILD PANEL DISCUSSION

Thursday, Nov 19th - 6:00 - 7:00 pm Mountain Time

We're excited to bring you the first installment in our UX design leader curriculum: digging deep into how your hard-earned UX insights directly affect business outcomes.

SOUTHEN METHODIST UNIVERSITY (SMU) CLASS:

Social Media Strategy: Fire and Cringe

In this class, Dennis Wakabayashi an internationally recognized social media influencer will share his experience with social media and its use as a tool for both brands and consumers alike. During the conversation, we'll discuss the transformation in the industry during 2020 and what lays ahead in 2021.

2020 ASIA FAIR TRADE SUMMIT IN THAILAND

25 November 2020 from 6:20 to 6:50 pm (Thailand Time) | 8:00 am – 8:30 am (Santiago Time)

PODCAST: BE CUSTOMER LED WITH BILL STAIKOS

December 11th 2020

In this session, The CX Rockstar, Jill Raff, Hollis Robert and Dennis Wakabayashi will discuss a holistic approach to Customer and Employee experiences. In this episode, you will learn more about the "CX/EX Primer" course that the four of us have developed to help any person or organization introduce Customer Experience and Employee Experience concepts to companies and individuals alike.

CX TALKS : THE NEW FUTURE OF CX

January 6th

In this CX Talk, Dennis Wakabayashi will reflect on the unprecedented changes in the customer experience landscape in 2020 and unveil a new CX framework that addresses the new future of CX.

Attendees will leave the session with a roadmap for success in 2021 as well as get access to more than 25 new best practices that deliver agility and cost efficiency for companies of any size.

CXO VIRTUAL EXCHANGE

February 18th and 19th 2021

This Exchange is geared towards senior-level executives and will feature a series of Q&A’s, benchmarking sessions, interviews, and panels focused on customer service, customer care, and strategy.


This is also a great opportunity to network with peers in the industry through our interactive roundtable sessions

THE CUSTOMER FEST SHOW IN MUMBAI, INDIA

March 3rd - 5th 2021

Discover the hottest trends and innovative growth secrets from the brightest minds from across the world. The 3-day event has multiple tracks and closes to 100+ speakers will contribute through their experience across keynotes, masterclasses & streamed sessions.

At The Customer FEST Show 2021, you can join your peers to learn, share, and celebrate the new and innovative ways customer service technologies are changing the way business will be done in the future. See where the world of the customer is going, and how to get there first.

FROM, THE DIGITAL TRANSFORMATION AGENCY CHANNEL

PODCAST

Howard Tiersky is a Digital Business Transformation Advisor to CxOs. Author, Conference Speaker, and Founder of FROM, The Digital Transformation Agency.

Podcast topic: The end of the customer journey; how the pandemic of 2020 united retail and customer experiences and eliminated the customer journey for more than 3 Billion Customers worldwide.

 
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FUTUREPROOF YOUR ORGANIZATION

My YouTube content is dedicated to helping leaders like you, learn how to implement CX as well as tap into new and noteworthy marketing innnovation.

 
 

LEARN MORE ABOUT
THE CX INDUSTRY

I dedicate my social media channels to celebrating the world's leading customer experience thought leaders. 

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I'M LOOKING FORWARD TO HEARING FROM YOU!

 

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©2020 by Wakabayashi LLC